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Tyco Australia Pty Limited, ABN 80008399004 trading as Tyco Building Services respects the privacy of individuals. Simplex Fire Products has developed a privacy policy, which embodies the National Privacy Principles.
Collection of Information
Tyco Building Services collects the personal information it needs to provide the products and services it offers.
Tyco Building Services also collects personal information about its customers and suppliers, or employees or officers of its customers and suppliers, so that it can complete business transactions, purchase or deliver products and services, administer accounts, provide customer support and meet regulatory requirements.
Web Site Data Collection Practices
(a) Indirectly information is collected about any visitor to this site including IP Address, browser type, geographic location and domain name in which the visitor enters the site from.
(b) Through the web site users are offered the opportunity to receive sales or promotional information. Users must fill in an appropriate lead form and confirm they wish to receive this information. Contact information (e.g., name, mail/email address, telephone and fax number) will be collected.
Use and Disclosure
Tyco Building Services will generally use and disclose information it holds about an individual for the purpose for which it was collected and for other related purposes for which the individual would reasonably expect it to use the information or to which the individual has agreed. That agreement might be written, verbal or implied from the conduct of the individual.
If Tyco Building Services engages anyone to do something on its behalf (for example, mailing houses, suppliers of internet support services, auditors, debt collection agencies, process servers or lawyers]) then Tyco Building Services and the service provider may exchange information for the purposes for which the service provider has been engaged.
We also use personal information for planning, product development and research purposes.
Tyco Building Services shares personal information with its related companies both in and outside Australia.
Tyco Building Services may also use or disclose information where it is required or permitted by law to do so or where the use or disclosure is in the public interest.
Where relevant Tyco Building Services will handle personal information relying on the employee exemption in the Privacy Act.
Direct Marketing
From time to time, we may use your personal information to inform you about our products and services including special offers. If you do not wish to receive this information, just let us know by contacting the Tyco Building Services customer service centre on (02) 6218 9494. Once you let us know that you no longer wish to receive this information, we will endevour to stop sending it to you. You can change your mind about receiving information about our products and services at any time. Just let us know by phoning the above number. Tyco Building Services does not disclose your information to organisations outside Simplex Fire Products and its related companies for the purposes of allowing them to direct market their products to you. If the law requires us to provide you with information about our products or services, we will provide that information to you even if you have elected not to receive information about our products and services generally.
Ensuring Your Personal Information is up to Date
We rely on the personal information we hold about you in conducting our business. Therefore, it is important that the information we hold about you is accurate, complete and up-to-date.
We take reasonable steps to ensure that the information we hold about you is accurate complete and up-to-date whenever we collect or use it. This means that from time to time, we will ask you to tell us if there are any changes to your personal information. If you find that information we hold about you is incorrect, please contact us immediately and we will correct it.
Security of Your Personal Information
The security of your information is important to Tyco Building Services and we take reasonable precautions to protect your information from misuse, loss, unauthorised access, modification or disclosure. Some of the ways we protect your information include:
· External and internal premises security.
· Restricting access to personal information to staff who need it to perform their day-to-day functions.
· Maintaining technology products to prevent unauthorised computer access including identifiers and passwords.
· Maintaining physical security over paper records.
Access and Correction
Generally Tyco Building Services allows individuals access to the information it holds about them within a reasonable time after they have made a request for access. In some instances Tyco Building Services will refuse to give an individual access to information. If it does so it will provide that individual with the reason it has refused them access.
Tyco Building Services will correct information it has about an individual if it discovers, or the individual is able to show, the information is incorrect. If an individual seeks a correction and Simplex Fire Products disagrees that the information is incorrect Tyco Building Services will provide the individual with its reasons for taking that view.
Tyco Building Services may charge a fee for informing an individual what information it has about them. This fee will be charged to cover Tyco Building Services reasonable costs in locating and supplying the information.
Updates to Tyco Building Services Data Protection Practices for the Internet
Tyco Building Services will from time to time review and revise its Internet practices and communicate any updates on its website. Minor changes may be made at anytime without notice. If we make a major change in the way that we use, disclose or protect internet registration information, we will highlight the change.
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